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Inspection report

Date of Inspection: 17 February 2014
Date of Publication: 12 March 2014
Inspection Report published 12 March 2014 PDF


Inspection carried out on 17 February 2014

During a routine inspection

People told us they were happy with the care they received at the Knole. We spoke with four people who told us they felt they were treated with respect by staff. One person said; �all staff treat us equally, no one gets superior treatment, we are all treated the same way which is good.� People told us staff asked for suggestions about day trips and activities, which were then arranged. Staff were able to demonstrate how they treated people with dignity and respect and supported to maximise their independence.

The provider had systems in place to cooperate with other services and professionals. This enabled appropriate and safe care to be planned for people on admission to the service. Care records showed other professionals and services were regularly consulted when care was reviewed or risk assessments devised. People were supported to access appropriate health care service to meet their individual needs.

Staff told us they felt supported in their roles and managers were approachable. The provider had induction process which ensured new staff were supported to provide appropriate and safe care to people. Systems were in place for staff to access training, supervision and annual appraisals and to attend regular team meetings. There were opportunities for staff to gain additional qualifications relative to their roles.

We spoke to people and staff to see how safely medicines were managed in the home. Each person completed an assessment to see if they were able to safely self-medicate. During our visit we observed medicines being administered to one person. We found the providers processes and staff training needed improving. We saw medicines were stored safely and checked regularly.

People told us they knew how to make a complaint. The provider had suitable arrangements in place to process and monitor complaints. This included how people could make complaints to external agencies and processes to monitor complaints for potential service improvements.