Longcroft

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received high-quality person-centred care which reflected their needs and preferences. The staff team worked closely with people, and other agencies involved in their care to understand what mattered to them and how to achieve their goals. Care plans included what was important to people and how they preferred to be supported.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People received consistent support from staff who understood their specific needs. Staff had additional training when required in relation to people’s medical and support needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People received information about the service from the provider. To enhance people’s understanding and support them to settle in, other people living in the home had devised a welcome pack. Keyworkers took time to communicate with people and keep them informed of pertinent information.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were able to provide feedback and share their views. There were regular client meetings in place. Meeting notes showed people were listened and responded to. People we spoke with said they could raise their concerns, and staff helped them to discuss things that mattered to them. The activities co-ordinator sought regular feedback from people about activities, using a community survey form. This helped people to be involved and led to activities being tailored to maximise people’s opportunities.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were provided with support to arrange and access healthcare and appointments with other professionals involved in their support. Staff supported people to attend appointments and to follow any advice given by other professionals.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People had been supported to achieve good outcomes and have positive experiences. The staff team had worked to recognise and respond to potential inequalities people may experience. Staff were creative in developing strategies to overcome some obstacles people experienced.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People had the opportunity to consider their long-term wishes including end of life. Not everyone had felt this was appropriate for them.