Longcroft

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The providers organisational values promoted kind and compassionate care. The management and staff team promoted people’s dignity in all aspects of their care and support. We saw staff interactions with people were kind and respectful. One person said “Staff are polite kind and helpful.”

People’s rights to privacy and confidentiality were upheld. Staff demonstrated clear understanding of why this was important and how they achieved it. People’s information and care records were stored securely.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care and support was tailored individually to their needs, wishes and ambitions. Care records included a broad range of information about the person’s experiences, interests, cultural identity and preferences. All people had a keyworker, this was a member of staff who the person could consult with about any aspect of their care they wished. Keyworkers worked alongside individuals to ensure their needs and wishes were respected and kept up to date.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to exercise choice and control in both their daily routines and longer-term goals. Staff were knowledgeable about people’s needs and wishes and were skilled at supporting people to express their views and make choices. People were encouraged to be independent and supported to build on their skills. The activities co-ordinator worked closely with people to understand their wishes and promote independent choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood what was important to people and were able to respond to them in a timely manner. Staff were caring and patient and took time to listen to people. One person told us, “Staff are polite kind and helpful.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The registered manager and leaders cared about the wellbeing of staff and supported them in caring ways. Staff told us they felt respected and valued at work by managers and colleagues. Staff received regular supervision and support and said they were able to raise anything at any time with managers.