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Inspection Summary

Overall summary & rating


Updated 20 June 2019

About the service:

Chatterton Hey is registered to provide accommodation and personal care for up to 15 men with health-care issues, dual diagnosis of substance misuse and mental health or a learning disability. The parent company of Chatterton Hey, Langley House Trust, is a Christian organisation dedicated to improving the life chances of ex-offenders and helping them lead crime free lives.

Accommodation at Chatterton Hey is provided in 14 single bedrooms, including five en-suite rooms and three ground floor rooms. 11 bedrooms are within the main house and an adjacent cottage. They offer shared laundry and other facilities as well as full board catering. The remaining three bedrooms are in Heaton House, a self-contained house next door to Chatterton Hey which offers more independent move-on accommodation. At the time of the inspection, there were a total of five people using the service with an additional person leaving to live independently in the community.

People’s experience of using this service:

People gave us consistently positive feedback about the care and support they received in Chatterton Hey. Comments people made included, “It’s the best place I’ve ever been”, “You can tell it’s a good place when you walk through the door. It’s a real family atmosphere” and “I can’t fault the service, everything about it is great.”

Staff knew how to protect people from the risk of abuse. Sufficient numbers of staff were on duty to provide people with the support they needed. Staff had generally been safely recruited. The provider made some improvements to their recruitment processes immediately following the inspection, as a result of feedback we gave to them. People received their medicines as prescribed. Accidents and incidents were fully investigated to reduce the risk of them happening again. Any lessons learned from events were shared with the staff team.

The provider had systems to ensure staff received the training, support and supervision necessary to deliver effective care. A psychologist employed by the provider offered emotional support to people who lived in the home and staff. They also used reflective practice supervision sessions to help staff review the support they provided to people. Staff encouraged people who lived in the home to lead healthy lives.

During the inspection, we saw staff were caring, friendly and respectful towards people who lived in Chatterton Hey. People told us staff supported them to achieve their rehabilitation goals.

People received care which was appropriate to their individual needs. Staff supported people to participate in activities relevant to their interests. The provider had systems to gather feedback from people who lived in the home. Any complaints received had been fully investigated and a response provided to the complainant.

The service was well-led. The provider and registered manager demonstrated a commitment to continuous improvement in the service. Staff told us they received excellent support from the registered manager and felt their views were always listened to. The provider had systems to ensure people who used the service were involved in deciding how it was run.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

At the last inspection the service was rated good (published 30 November 2016).

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 20 June 2019

The service remained safe.

Details are in our Safe findings below.



Updated 20 June 2019

The service remained effective.

Details are in our Effective findings below.



Updated 20 June 2019

The service remained caring.

Details are in our Caring findings below.



Updated 20 June 2019

The service remained responsive.

Details are in our Responsive findings below.



Updated 20 June 2019

The service remained well-led

Details are in our Well-Led findings below.