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Inspection Summary


Overall summary & rating

Good

Updated 25 April 2020

About the service

Cliffdale rest home is a residential care home providing personal care to 22 people at the time of the inspection. The home is able to support up to 27 older people.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The governance systems in place had not ensured compliance with all health and safety regulations. The provider took immediate action to ensure the building was safe. However, the provider needs to improve how they ensure the building maintains compliance with all regulations.

Risks to people’s safety were assessed and action was taken to mitigate the risk of harm. Where appropriate lessons had been learnt when things went wrong to ensure accidents did not reoccur.

People were supported by sufficient numbers of staff and protected from abuse by staff who had received appropriate training. People received their medicine as prescribed.

People’s needs were assessed prior to them moving to the service. They were supported to access health care and the provider worked with other professionals to ensure effective care. People were supported to maintain a balanced diet and were complimentary of the food provided.

Staff received training to ensure they had the knowledge and skills to carry out their duties. The building was decorated to a good standard and improvements continued to be made.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect. People were involved in decisions about their care and their independence maintained, which included engaging in activities in the community.

People’s care plans were personalised to them and their known relationships and interests were actively promoted.

People’s needs under the accessible information standard were assessed and people had access to a complaint’s procedure should they need to use it.

At the time of inspection no one was receiving end of life care. However, the systems were in place to ensure the service could provide the increased level of care.

The provider and the registered manager had a clear vision for the service and everyone we spoke to was aware of what the vision was. Both parties understood their duty of candour and worked with others to improve outcomes and ensure there was continuous learning.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating of this service was requires improvement (published 6 March 2019).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 25 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 25 April 2020

The service was not always well-led.

Details are in our well-Led findings below.