West Ridings Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people’s needs were met through good organisation and delivery.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always ensure care records and care planning documentation accurately reflected people's current needs, preferences and desired outcomes. Changes in people's needs were not always consistently recorded or translated into personalised care planning.

Care records evidenced people’s risks, and the providers electronic system documented the completion of regular care tasks; however, this approach lacked detailed or personalised information about the care delivered, or the outcomes achieved for people.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

People had access to a range of healthcare professionals, including GPs, chiropodists and district nurses when referrals were required. This helped to ensure people received specialist advice and support to meet their changing health and care needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Care plans reflected people’s communication needs and provided guidance for staff on how these should be met. There was an opportunity for the service to further develop its approach to supporting people whose first language was not English, to ensure communication remained accessible and responsive to individual needs.

Most relatives described communication with the home positively and said they were kept informed about matters affecting their family member’s health and wellbeing.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People’s relatives told us they felt comfortable providing feedback and ideas, or raising concerns about their loved one’s care, treatment and support. One relative told us, “If there was an issue, I would flag it but would also tell them when I am happy with things.”

Complaints processes were in place, and complaints were responded to in a timely way.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Processes were in place to ensure people could access the services they needed within the home. This included visits from healthcare professionals such as the local GP who the service had a good relationship

The provider acknowledged further work was needed to support community engagement, and steps had been taken to make improvements in this area.

Staff and leaders did not always actively listen to information about people who are most likely to experience inequality in experience or outcomes. This meant people’s care was not always tailored in response to this.

We were not assured people were always supported to achieve their individual goals, for example, in relation to activities and engaging with the local community. The leadership team discussed plans to implement a dementia friendly garden and other activities, some of which had already been implemented; however, these had not yet been thoroughly embedded to offer a diverse and structured activities programme.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People, their relatives and advocates were asked about their future care provision as part of their initial assessment, and during care plan reviews. Changes or withdrawal of medication or treatment was discussed with other medical professionals and communicated sensitively, to support people and their relatives when people approached the end of their lives. This information was shared with relevant people, including other services, staff and people which matter to the person.