West Ridings Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People’s relatives described staff as caring, respectful and committed to supporting people to live well. A person’s relative told us, “Staff always seem caring and kind when I visit my relative.”

We observed positive examples of compassionate care and people appeared comfortable in the presence of staff, who provided reassurance during care and support, and took time to explain what they were doing.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s relatives described staff as knowing them well and understanding their routines, wishes and the things that mattered to them. A relative told us, “They [staff] listen when [person] doesn’t like things, and will try support their needs”.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s relatives described staff as knowing their loved one’s well and respecting their wishes. This provided assurance people were supported in accordance with their preferences and individual routines.

We observed people being offered choices of meals and snacks, and the provider was in the process of recruiting an activities coordinator to ensure a variety of activities were available to all people.

Staff and relatives told us about a recent gala day on site, which was well attended by people and their relatives, and provided multiple activities and social interactions.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed call bells being answered promptly and staff responding to people in a timely and reassuring manner.

Staff told us handover discussions were carried out at the beginning of shifts to ensure information was shared when people's needs changed so staff had up-to-date information about the people they supported.

Records showed appropriate referrals had been made to external services when specialist input was required. Staff responded to people's needs as they arose and took action to minimise any concerns.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported at work and found the senior leaders approachable and fair. We saw evidence of regular staff supervisions and annual appraisals being carried out, and staff meetings were generally held monthly, which enabled staff to raise and discuss any issues. This helped to create a supportive working environment where staff felt listened to and experienced improved morale.

A staff member told us, “We have been worried, but we can see the changes that have been made, so we are all feeling more positive”.