West Ridings Care Home

Updated 16 July 2026

Date of assessment: 1 September to 7 September 2026. West Ridings Care Home is a care home that can accommodate up to 180 people across 6 separate units. At the time of our inspection there were 23 people receiving care in 1 unit, the majority of whom were living with a dementia related condition.

This assessment was carried out to check if the provider had made improvements since our last assessment.

At our previous assessment in October 2025, we rated the service as inadequate. The provider was previously in breach of legal regulations related to person-centred care, safe care and treatment, staffing and good governance. At this assessment the provider was no longer in breach of person-centred care, safe care and treatment and staffing. Some improvements were identified during this assessment in relation to good governance; however, the provider remained in breach of this regulation.

A new manager was now in post and was taking action to become registered.

People’s needs were assessed, monitored and reviewed; however, care plans were extensive and difficult to read because of duplicated sections. This meant staff may find them hard to follow which could impact on the safety and quality of care provided. We found no evidence people had experienced harm; however, we identified some care records lacked detail around repositioning, and continence care.

Staff had been recruited safely, had received regular supportive supervisions and appraisals, and had completed appropriate training to ensure safe and meaningful care delivery.

Staff told us the service had improved since the last assessment and spoke highly of the new manager. They said they felt supported and listened to. However, some staff and people’s relatives expressed concerns about staffing levels and the pressure this could place on the team at busy times.

The service worked with other agencies to support safe pathways, transitions and continuity of care, but further improvement was needed to ensure records consistently supported safe care delivery.

Staff worked closely with healthcare professionals including GPs, Podiatrists and District Nurses, and timely referrals were made to other healthcare professionals when people’s needs changed.

Staff told us how they supported people to stay independent, take part in activities both on and off site, and maintain important relationships and some improvements had been made in relation to available activities to support people’s well-being and quality of life.

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Updated 16 July 2026

Although we identified some areas where improvement was needed people’s relatives spoke positively about their loved one’s experiences of living at the home, and told us the new manager was visible, approachable and acted on concerns.

A relative said, “The [manager] has only been in post for a short time, but you can see an improvement straight away because of their hands-on and caring attitude.” Another relative said, “The management team have been pushing for more improvements, and you can really see the difference.”

Relatives told us staff supported their loved ones in ways that met their individual needs. They said their loved ones could choose how they spent their time, when they went to bed and what they ate. A relative told us, “[Person] used to be an early riser but is now a night owl and wants to get up later, and staff let them lay in.”

We carried out observations in the communal lounge and used the Short Observational Framework for Assessment (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us because of cognitive impairment. We saw positive interactions between staff and people, and staff were responsive to people’s needs and wishes. Staff offered people choice and engaged with them positively throughout the day.

Overall, people’s experience had improved since the last inspection. People were positive about staff, activities, food and the support they received. While some concerns remained around record keeping and staffing, people generally described the service as a place where they felt safe and supported to live as independently as possible.