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Inspection Summary


Overall summary & rating

Good

Updated 4 April 2019

About the service: Netherton Green Care Home is a care home that was providing personal and nursing care to 112 people aged 65 and over at the time of the inspection. The service was split into four units. Windmill and Primose unit provided care to people with a diagnosis of Dementia, Darby unit provided care to people who required end of life care and Saltwells unit was a short stay rehabilitation unit.

People’s experience of using this service:

People’s care needs were not always responded to in a timely way. There were some errors in the recording of medication. People were supported by staff who knew how to manage risks to keep them safe and report any concerns of abuse. Staff followed safe practices in relation to infection control.

People were supported by staff who were trained in how to meet their needs. People’s needs were assessed prior to moving into the home. People had their dietary needs met and had access to healthcare services where required. People had their rights upheld in line with the Mental Capacity Act.

People were supported by staff who were kind and caring to them. People were treated with dignity and their independence was encouraged. People were supported to make choices and be involved in their care.

People’s needs were met by staff who knew their likes, dislikes and preferences with regards to their care. People who required end of life care had been asked about their wishes. Complaints made had been investigated and resolved.

There were systems in place to monitor the quality of the service and identified areas for improvement were being acted upon. People were given opportunity to feedback on their experience of the service.

Rating at last inspection: Requires Improvement (Published 05 March 2018)

Why we inspected: This was a planned inspection based on previous rating.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 4 April 2019

The service was not always safe

Details are in our Safe findings below

Effective

Good

Updated 4 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 4 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 4 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 4 April 2019

The service was well-led

Details are in our Well-Led findings below.