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Inspection Summary


Overall summary & rating

Good

Updated 15 August 2017

YourLife (Ponteland) provides personal care within an assisted living scheme for older people aged 70 or over. The complex comprises 59 owner occupied apartments. They are for single person or double occupancy. At the time of the inspection there were 12 people in receipt of a care service.

At the last inspection in April 2015 we had rated the service as Good. At this inspection we found the service remained Good and met each of the fundamental standards we inspected.

People told us they felt safe and were well cared for. There were sufficient staff hours available to meet people’s needs in a safe and timely way, and staff roles were flexible to allow this. Staff knew about safeguarding vulnerable adults procedures. Staff were subject to robust recruitment checks. Arrangements for managing people’s medicines were also safe. Appropriate processes were in place for the administration of medicines.

People told us their privacy, dignity and confidentiality were maintained. Staff understood the needs of people and care plans and associated documentation were clear and person centred. Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People had access to health care professionals to make sure they received appropriate care and treatment. Staff followed advice given by professionals to make sure people received the care they needed. People told us staff were kind and caring and they felt comfortable with all the staff who supported them

Appropriate training was provided and staff were supervised and supported. People were able to make choices about aspects of their daily lives. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.

People and staff spoke well of the registered manager and they said the service had good leadership. There were effective systems to enable people to raise complaints, and to assess and monitor the quality of the service. People told us they would feel confident to speak to staff about any concerns if they needed to. The provider undertook a range of audits to check on the quality of care provided. These methods included feedback from people receiving care.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 15 August 2017

The service remains good.

Effective

Good

Updated 15 August 2017

The service remains good.

Caring

Good

Updated 15 August 2017

The service remains good.

Responsive

Good

Updated 15 August 2017

The service remains good.

Well-led

Good

Updated 15 August 2017

The service remains good.