We asked the provider to supply an action plan detailing how they would address these shortfalls. This was provided.
The manager subsequently supplied copies of documents and other evidence to demonstrate how they had addressed the concerns. A pharmacist inspector visited the service on the 30th of January 2014 to follow up the compliance issues related to medication management. We found the service to be compliant.
The local authority and the Care Quality Commission recently had concerns raised with them about the care provided within Alice Bye Court. The commissioning local authority found shortfalls in medication recording, training and competency monitoring, which the provider was addressing with their help.
Staff recruitment processes were more rigorous. The new scheme manager was addressing the backlog of supervisions and spot checks. It was not clear from records whether all staff had received regular core training.
The management team were establishing more effective monitoring and review systems within Alice Bye Court. Some people supported within the scheme had been asked their views about the service but it was not clear that everyone had been consulted. The management were working towards the action plan agreed with the commissioning local authority to address the identified issues around medication.