The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Ambercare (North West) Ltd

5 Springfield Lane, Royton, Oldham, Lancashire, OL2 6XH (0161) 620 7032

Provided and run by:
Ambercare (North West) Ltd

Important: This service is now registered at a different address - see new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

5 June 2013

During a routine inspection

We spoke with three people who received a service from the agency and one relative. People told us that they were involved in the assessment of their care needs and in deciding what care they wanted. People confirmed they were consulted about their day to day care needs and the support provided protected their privacy and dignity. They said support staff always asked for their consent before undertaking any care or domestic tasks.

People said staff were reliable and they had the same staff members at each visit. People described the staff as 'very good'. One person said 'The staff have a natter with me and answer my questions'.

The two support staff we spoke with demonstrated a good understanding of providing individual support to people. They confirmed they used protective clothing such as gloves and aprons to minimise the risk of cross infection.

We saw that staffing numbers were monitored and people were asked for their feedback about the service they received.

10 July 2012

During a routine inspection

We spoke with one person who received a service from Ambercare Northwest Limited and with one relative who was a representative of a person receiving a service from this agency. The person who received the service said the agency was 'very good'. They said they were 'Over the moon' and "very satisfied' with the service they received.

The relative we spoke with compared this agency with another they had used and said Ambercare Northwest Limited was 'brilliant'. They told us that 'staff were smashing' and that their relative was 'happy with the staff'.

Both people we spoke with said that they liked having the same staff member visiting them. We heard from the representative that this had enabled their relative to get to know the staff member's name and provided a routine.

The manager had sent out 11 feedback questionnaires in May 2012, to people who received services to ask them what they thought of the care and services provided. We looked at the seven returned questionnaires and saw that they all contained positive responses. Comments included, 'Its perfect and ideal for me' and 'I am happy with the service I receive'.