Archived: Mayday Trust Lennon Court

Mayday Trust Lennon Court is a supported housing scheme which provides personal care and support to people in their own homes. At the time of our visit the service supported 25 people. The service was last inspected on 12 November 2013 when we found no breaches of the Health and Social Care Act 2008 and associated Regulations. Before our inspection the provider told us that the service may change in the future, due to recent adjustments in the way the local authority funded care.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe using the service and staff understood how to protect people from abuse. There were processes to minimise risks associated with people’s care to keep them safe. This included the completion of risk assessments and checks on staff to ensure their suitability to work with people who used the service.

There were enough suitably trained staff to deliver care and support to people. Staff received an induction and a programme of training to support them in meeting people’s needs effectively. Staff understood the principles of the Mental Capacity Act (MCA) and staff respected people’s decisions and gained people’s consent before they provided personal care.

People told us staff were kind and caring and had the right skills and experience to provide the care and support they required. Care plans and risk assessments contained relevant information for staff to help them provide the care people required. Staff treated people in a way that respected their dignity and promoted their independence.

People were involved in planning how they were cared for and supported. Care was planned to meet people’s individual needs and preferences and care plans were regularly reviewed.

People knew how to complain and were able to share their views and opinions about the service they received. Staff felt well supported by the registered manager and were confident they could raise any concerns or issues, knowing they would be listened to and acted on. The registered manager valued staff and promoted their development.

There were processes to monitor the quality of the service provided and understand the experiences of people who used the service. This was through regular communication with people and staff, returned surveys, spot checks on staff and a programme of other checks and audits.

On the day of our visit, people who used the service engaged in different activities throughout the day. One person had been to dance rehearsals and another person had been out to a caf' for a drink.

Staff demonstrated they understood people's personal needs and the individual ways they communicated their needs.

We saw that people's support plans were person centred and reflected their individual needs.

We found that staff were knowledgeable about how to protect people from the risk of abuse. The provider had appropriate processes in place to identify the possibility of abuse and prevent it from happening.

We found that the provider had an effective recruitment process and appropriate checks were made on staff before they began work.

We found that there was a system for monitoring the quality of the service, which included audits and customer satisfaction surveys.

One person we spoke with who used the service told us they liked it because they made, "New friends.' Another person told us that, 'The staff are nice.'