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Archived: Eastview Healthcare Services Ltd Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile


Inspection carried out on 10 October 2018

During a routine inspection

This inspection took place on 10 and 15 October 2018 and was announced.

Eastview Healthcare Services Ltd was registered with the Care Quality Commission in October 2017 and this was the first inspection of the service.

Eastview Healthcare Services Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. The service is registered to provide ‘Personal Care’ to older and younger adults, children and people with mental health and learning disabilities.

Not everyone using Eastview Healthcare Services Ltd receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered provider was also the registered manager of the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People were protected from the risk of harm. Staff had been trained in safeguarding people and understood how to report any concerns of abuse. Risks to people’s safety were assessed to ensure preventative action was taken to reduce the risk of harm to people.

People were supported with their medicines in a safe way. People’s nutritional needs were met, and they were supported with their health care needs when required. The service worked with other organisations to ensure that people received coordinated care and support.

People were protected by safe recruitment procedures to ensure staff were suitable to work in care services. There were enough staff to meet people's needs. Staff received training for their role and ongoing support and supervision to work effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The registered manager and staff demonstrated their understanding of the Mental Capacity Act, 2005 (MCA) and gained people's consent before providing their care and support.

People were involved all aspects of their care. People’s care plans information available about people’s preferences, daily routines and diverse cultural needs. Staff had a good understanding of people's needs and preferences and worked flexibly to ensure they were met.

People and their relatives were happy with staff who provided their personal care and had developed positive trusting relationships. People were treated with dignity and respect, and their rights to privacy were upheld.

People, relatives and staff were encouraged to provide feedback about the service they all spoke positively about the staff team and how the service was managed. The comments we read in the satisfaction surveys were very complimentary. For example, one relative wrote, ‘The staff managed to come out during the rain, snow and ice and in all weathers. Thank you very much for the care and compassion shown to [Name of person] during the five weeks he received care. This made it possible to stay at home, which is where he always wanted to be.’

The registered manager and staff team were committed to following the vision and values of the service in providing good quality care. The registered manager was aware of their legal responsibilities and provided effective leadership and support to staff. Quality assurance systems were used to monitor and assess the quality of the service to drive continuous improvement. The registered manager worked in partnership with other agencies to meet people’s needs.