During the inspection we spoke with three patients regarding their experience of the service and their involvement in treatment planning. We were told that medical histories were taken regularly and that advice was given following a course of treatment. We viewed five treatment plans. We were told that treatments were explained and that the costs were made clear. People told us that appointments could be made easily and that staff were very professional.
People we spoke with confirmed that information about their treatment and the available options had been given to them. Comments included 'I'm fully informed of options and never had any problems regarding appointments. I'm given sufficient information regarding treatment and explanations are provided and how best to deal with my teeth. They're friendly, helpful and efficient'.
We saw that the practice was clean and well organised and that staff had a thorough understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.
We found that there were not robust procedures in place to assess and monitor the quality of service provision.