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Halton Supported Living Service Good


Inspection carried out on 18 March 2019

During a routine inspection

Halton Supported Living Service provides ‘supported living’ services across Halton to people in their own homes. At the time of inspection, the service was providing support to 13 people, ten people required help and support with personal care. People getting support from the service had various health needs, mental health conditions, learning disabilities and/or physical disabilities.

People’s experience of using this service:

The outcomes for people using the service reflected the principles and values of Registering the Right Support, by promoting choice, independence and inclusion. People's support focused on them having as many opportunities as possible by offering personalised care and support so that people could have new experiences and develop skills. Improvements were being made so that people remained connected with their wider community.

People felt safe with the support from staff and told us or showed us in their individual ways that they were happy with their care. We saw this reflected in the way staff supported people’s unique ways of communicating. The service embraced and promoted people's equality and diversity.

People were supported by staff who had been safely recruited and were well-supported with training and supervision by senior staff.

Medicines were managed appropriately, people received their medicines as prescribed.

There were systems in place to protect people from abuse.

There were enough staff to meet people’s needs and staff support was flexible about individuals’ wishes and individual routines. Staff told us that they were well supported and told us everyone worked well together to provide a good service for people. However, we were made aware of some difficulties relating to transfer of staff from another provider and their terms and conditions of employment resulting in strike action. This had an impact on the people using the service with regards to staffing levels at night. We found this was managed well by other staff on different terms and conditions who made sure that people received appropriate levels of support to keep them safe.

People were supported to be active in ways that were meaningful to them, as well as encouraged to try new things, such as bicycle riding for wheelchair users. People, relatives and staff were actively involved in the service and new ways to include them were being developed.

Rating at the last inspection:

This was the first inspection of the service since registration.

Why we inspected:

This was a planned inspection.

Follow up:

We will follow up on this inspection through ongoing monitoring of the service, through conversations and notifications.

For more details, please see the full report which is on the CQC website at