Background to this inspection
Updated
28 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector completed the inspection.
Service and service type:
Regents Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
What we did:
Prior to the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and serious injuries. We sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection, we spoke with four people to ask about their experience of the care provided. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with four members of care staff and the registered manager. We reviewed a range of records. This included two people's care records and multiple medication records. A number of records were reviewed, in relation to training and supervision of staff, the management of the home and a variety of policies and procedures developed and implemented by the provider.
Updated
28 June 2019
About the service: Regents Court is a residential care home that was providing personal care to 34 people aged 65 and over at the time of the inspection.
People’s experience of using this service:
Staff understood their responsibility to safeguard people from harm and had a good understanding of when to report concerns.
Where risks associated with people's health and wellbeing had been identified, plans were in to manage those risks.
Risk assessments ensured people could be cared for as safely as possible and maintain their independence. Staff had a good knowledge of how to support people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff with a range of skills were available at the times people wanted to receive support, in all aspects of their lives.
People received a nutritious diet, had a choice of food, and were encouraged to have enough to drink. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was promoted and maintained.
People received care which was responsive to their individual needs. Staff had an understanding of people which took account of people’s life histories.
The staff team tailored care to people's individual needs and preferences. Staff took time to understand the experiences of people who lived at the home.
People told us they had formed relationships with the staff team and other people who lived at the home. People contributed to the running of the home and were listened to.
People were supported to maintain relationships with people important to them. Visitors were welcomed at the home and were encouraged to be involved in people's lives.
People, relatives and health professionals told us the care provided was effective and meant people experienced positive outcomes. People and relatives told us staff were empathetic and provided compassionate care.
Rating at last inspection: Good (report published 25 November 2016)
Why we inspected: This was a planned inspection based on previous rating.
Follow up: There will be ongoing monitoring and routine inspections of the location based on the rating of Good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk