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Archived: Regents Court Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 28 June 2019

About the service: Regents Court is a residential care home that was providing personal care to 34 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

Staff understood their responsibility to safeguard people from harm and had a good understanding of when to report concerns.

Where risks associated with people's health and wellbeing had been identified, plans were in to manage those risks.

Risk assessments ensured people could be cared for as safely as possible and maintain their independence. Staff had a good knowledge of how to support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff with a range of skills were available at the times people wanted to receive support, in all aspects of their lives.

People received a nutritious diet, had a choice of food, and were encouraged to have enough to drink. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was promoted and maintained.

People received care which was responsive to their individual needs. Staff had an understanding of people which took account of people’s life histories.

The staff team tailored care to people's individual needs and preferences. Staff took time to understand the experiences of people who lived at the home.

People told us they had formed relationships with the staff team and other people who lived at the home. People contributed to the running of the home and were listened to.

People were supported to maintain relationships with people important to them. Visitors were welcomed at the home and were encouraged to be involved in people's lives.

People, relatives and health professionals told us the care provided was effective and meant people experienced positive outcomes. People and relatives told us staff were empathetic and provided compassionate care.

Rating at last inspection: Good (report published 25 November 2016)

Why we inspected: This was a planned inspection based on previous rating.

Follow up: There will be ongoing monitoring and routine inspections of the location based on the rating of Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 28 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 28 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 28 June 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 28 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 28 June 2019

The service was well-led

Details are in our Well-Led findings below.