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Inspection report

Date of Inspection: 19 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF

Overview

Inspection carried out on 19 June 2013

During a routine inspection

When we carried out this inspection 31 people were using the service.

We spoke with the registered manager and five members of staff. At the end of the inspection we spoke briefly with one of the providers. During our inspection we spoke with people who used the service and one visitor. One person commented: �We are pleased with what they (the staff) are doing�. Another person described the staff as: �Helpful and kind�.

We observed how staff interacted with people. We saw that staff spoke with people in a respectful manner.

From our observations we saw that people were provided care that met their individual care needs. We saw equipment was used to prevent people who used the service from getting sore.

We found that appropriate arrangements were not in place that ensured the safe use and management of medicines.

A recent reduction in staffing levels during the afternoon was re-instated at the time of our inspection in order that people�s needs could be better met.

We found that accurate records in respect of people who had used the service were not always maintained to show how care needs were to be met. We saw occasions where these records had not provided appropriate information to guide staff on how they should have meet people�s needs.