During an assessment under our new approach
Date of Assessment: 24 July 2026 to 30 July 2026. The service is a domiciliary care agency providing personal care to adults of all ages living with learning disabilities or autistic spectrum disorder, mental health, physical disabilities, dementia and sensory impairment. This assessment was carried out due to the age of the current rating.
We assessed the service against ‘Right support, right care, right culture’. This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
The provider’s systems ensured people received safe care. People had risks assessed and plans put in place to minimise them. Staff understood how to safeguard people from abuse and lessons were learned when things went wrong. Infection prevention procedures were in place and environmental risks were managed. Medicines were administered safely. Systems ensured staff were recruited safely and received training and support in their role.
Systems were effective in supporting people. Assessments were completed and care plans were put in place using an evidence-based tool. People had support to manage their health needs and staff worked with other agencies to ensure people had effective support. Staff worked in accordance with the Mental Capacity Act 2005 and ensured they supported people to make decisions and choices about their care.
People received support which was caring and responsive. Systems ensured people had their independence promoted and their privacy and dignity were protected. People’s preferences were understood by staff, and they received person-centred care which took account of their individual needs and preferences. Staff were responsive to changing needs.
The systems in place ensured the service was well-led. The provider had quality assurance systems in place to ensure people received the care and support they needed. There were processes in place to continually learn and support partnership working. The provider used feedback to assess the quality of the service people received.