The Care Quality Commission
  • Care Home
  • Care home

Archived: Birch Tree

11 Toller Road, Quorn, Loughborough, Leicestershire, LE12 8AH (01509) 415665

Provided and run by:
The Lindens Care Home Limited

Important: The provider of this service changed. See old profile

All Inspections

During a check to make sure that the improvements required had been made

At our last inspection visit carried out in April of this year, we identified that a member of the staff team at Birch Tree had not followed the providers safeguarding processes, namely, the reporting of a safeguarding incident.

Evidence submitted following our visit showed us that this shortfall has now been addressed.

10, 15 April 2013

During a routine inspection

During our visit we observed the people using the service. We observed them during their day to day activities and also their interactions with the staff on duty. We were able to speak with four members of the staff team and a family member was spoken with over the telephone. This enabled us to gain their thoughts of the services being provided.

A family member explained: 'The staff are really good, the best there's ever been, I am really pleased with them and he is very happy there.'

Throughout our visit, people were supported to be as independent as possible and were encouraged to do as much for themselves as they could. When help and support was needed, we saw the staff providing this, in an open and relaxed manner.

People were encouraged and supported to be involved in community activities. On the day of our visit both users of the service were supported to access the local shops, including the local barbers. We did note that on the day of our visit, the vehicle normally used to transport those using the service, was out of action and so local transport was used.

We identified that support workers had not always followed safeguarding processes with regard to the reporting of untoward incidents.

Care plans and person centred plans had been developed for those using the service. Those seen provided an overall picture of the individual, identified their care and support needs and included their likes and dislikes and their strengths and abilities.