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Leicestershire Community Support Scheme Good

Inspection Summary

Overall summary & rating


Updated 19 May 2018

At the last comprehensive inspection on 21 and 25 October 2016, the service was rated Good.

At this announced inspection on 8 and 12 March 2018, we found the service remained 'Good'.

This service provides care and support to people living in two supported living settings so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Leicestershire Community Support Scheme provides personal care to people living in their own homes or shared accommodation when they are unable to manage their own care. They provide support with personal care, food preparation, managing finances and enabling people to undertake activities in the local community. At the time of the inspection there were eight people using the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives told us that they were supported by very kind, caring and compassionate staff that often went the extra mile to provide them with exceptional care. The staff and the management team were extremely passionate about providing people with support that was based on their individual needs, goals and aspirations. We saw that people were at the centre of their care and goals and achievements were celebrated. Each person was treated as an individual and as a result, their care was tailored to meet their exact needs.

The staff and the management team were always available and listened to people and their relatives, offered them choices and made them feel that they mattered. The service empowered people to have as much control over their lives as possible and to achieve their maximum potential. The staff were passionate about the person-centred approach of the service and it was clear it was run with and for people. Without exception, people spoke positively about their experience of the service and the successes they had been supported to achieve. It was clear the culture within the service valued the uniqueness of all individuals.

People continued to receive safe care. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were risk management plans in place to protect and promote people’s safety. Staffing numbers were appropriate to keep people safe and the registered provider followed thorough recruitment procedures to ensure staff employed were suitable for their role. There were systems in place to ensure people were protected from the spread of infections. People’s medicines were managed safely and in line with best practice guidelines. If any accidents or incidents occurred lessons were learnt and action taken to reduce risk in future.

People’s needs and choices were assessed and their care provided in line with best practice that met their diverse needs. There were sufficient numbers of staff, with the correct skill mix to support people with their care. Staff received an induction process when they first commenced work at the service and in addition received on-going training to ensure they were able to provide care based on current practice when supporting people.

People received enough to eat and drink and staff gave supp

Inspection areas



Updated 19 May 2018

The service remained safe.



Updated 19 May 2018

The service remained effective



Updated 19 May 2018

The service is very caring

Everyone without exception praised the caring approach of staff at every level. People received kind and compassionate care and had maximum control over their lives. Staff were very passionate and enthusiastic about ensuring the care they provided was personalised and individualised.

Staff had an excellent understanding of people's needs and worked with them to ensure they were actively involved in all decisions about their care and treatment. Staff went the extra mile to ensure people were supported to achieve their goals and aspirations.



Updated 19 May 2018

The service remained responsive.



Updated 19 May 2018

The service remained well-led.