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Victoria Mill Medical Practice Good

The provider of this service changed - see old profile


Review carried out on 31 March 2020

During an annual regulatory review

We reviewed the information available to us about Victoria Mill Medical Practice on 31 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 12 FEB 2019

During a routine inspection

We carried out an announced comprehensive inspection at Victoria Mill Medical Practice on 12 February 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice organised and delivered services to meet patients’ needs, whilst being aware of the community needs. For example, staff were allocated one paid day to volunteer within the local community.
  • There was evidence of systems and processes for learning, continuous improvement and innovation, such as the development of the practice workforce. We observed various staff in education or development programmes to enhance their skill set.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Discuss and document significant events reviews and review dates.
  • Include within infection control audits an action plan.
  • Ensure all staff are aware of the business continuity plan.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice