The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Brothers of Charity Services Greater Manchester, Stockport & Bury

Europa Business Park, Bird Hall Lane, Stockport, Cheshire, SK3 0XA 07919 476970

Provided and run by:
The Brothers of Charity Services

Important: This service is now registered at a different address - see new profile

All Inspections

21, 28 May 2013

During a routine inspection

During the course of our inspection, we spoke with five people who used the service, two family members, two support workers and the registered manager.

People who used the service told us staff treated them with dignity and respect and their privacy was maintained.

Comments we received were: 'Without them I would be useless;' 'They do what I want them to do;' 'I feel safe and they treat me well at all times:' 'X (support worker) is good, really good has done a lot of good for me;' 'I get the support I require, like a little family'.

No one including the support workers had any complaints about the service. People said that the support workers arrived on time and stayed for the correct amount of time. On rare occasions if the support worker was going to be late they always let them know.

We were told that there was a comprehensive induction and training programme in place. All the people who used the service said that they thought the support workers had the skills necessary to support and care for them.