Bluebird Care Redbridge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People using the service received assessments that considered their physical, emotional, social, cultural and communication needs. Care planning was undertaken collaboratively with people using the service and, where appropriate, their relatives or representatives. Care plans reflected people's preferences, routines and desired outcomes and were reviewed regularly to ensure support remained responsive to changing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider demonstrated awareness of current legislation, guidance and good practice. Information from CQC guidance, Skills for Care resources, professional networks and sector learning was used to inform service development. Best practice was embedded through supervision, workshops and policy reviews. The provider demonstrated a commitment to continuous professional development and innovation, particularly in relation to dementia care and sensory impairment support.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider promoted effective communication and teamwork through meetings, workshops, shared learning opportunities and cross-organisational collaboration. Staff were encouraged to contribute knowledge and experiences to improve care delivery and outcomes during Care Expert meetings these are staff meetings where various themes were discussed from client care to staff wellbeing.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider adopted a proactive approach to health monitoring and wellbeing. Staff were expected to identify and report changes in people's health and wellbeing promptly. Staff noted on PASS and changes, rang the office or the on call for any emergencies. People using the service were supported to access healthcare services and specialist professionals where required. Continuity of care enabled staff to recognise changes in people’s health needs and seek timely intervention.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Outcomes for people using the service were monitored through reviews, care records, observations, feedback and liaison with professionals. Outcomes were linked to people's individual goals and reviewed regularly. The provider demonstrated a commitment to early intervention, partnership working and continuous review to improve people's health, wellbeing and quality of life.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Where capacity was in question, decision-specific assessments were completed and best-interest processes followed appropriately.

The provider planned to check their staff’s understanding of the Mental Capacity Act (MCA) and provide support and retraining where necessary.

Leaders demonstrated a good understanding of consent and the MCA. Consent was viewed as an ongoing process and staff understood the need to support people to make their own decisions wherever possible.