You are here

Inspection Summary


Overall summary & rating

Good

Updated 18 November 2020

Jubilee Court is a 'care home' providing accommodation, nursing and personal care. It is registered to provide a service for up to 91 people. The service was supporting 74 people at the time of the visit.

We found the following examples of good practice.

¿ The service used video calls for people to keep in touch with their families and friends. Visits had been going ahead with robust control measures in place, however these were due to cease the following day due to the national lockdown.

¿ The individual units were being managed as social bubbles so people living on those units could spend time, join in with activities and eat together. Staff generally worked on the same units to reduce the risk of cross infection and no agency staff were used.

¿ The provider had developed policies, procedures and risks assessments for managing the service in relation to COVID 19. There were PPE checks on staff and this was recorded.

¿ When people moved into the home or returned from hospital, they were required to isolate in their rooms when possible, for a set period of time, even if they had a negative test. Staff were clear on what it meant to isolate and what symptoms of COVID 19 to look out for.

¿ Staff received training on donning and doffing PPE, infection control and COVID 19. They told us they felt supported and had the right knowledge for their roles.

¿ A person who usually sells poppies each year to raise money was unable to sit outside or communal areas this year. The home set the person up a just giving page for his fundraising and this lifted their spirits while reducing risk to them.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 November 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 18 November 2020

Caring

Good

Updated 18 November 2020

Responsive

Good

Updated 18 November 2020

Well-led

Good

Updated 18 November 2020