DK Home Support

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy, compassion and respected their privacy and dignity. Relatives said staff were attentive and reassuring, particularly for people living with dementia, and managers reinforced dignity through spot checks and training. Personal care was delivered discreetly by staff, with doors closed and explanations given to people before tasks. People consistently described care workers as “lovely,” “kind,” and “friendly,” and said they felt comfortable and safe during visits.

The provider always supported people as individuals and tailored care to their personal needs, preferences and routines. Care plans reflected cultural, social and lifestyle choices, and staff were trained to promote independence and respect strengths and aspirations. People were involved in planning their care and could make choices about meals, activities and daily routines. A relative said, “[Person] is getting what they need. They are treated as an individual.”

The provider always promoted independence, choice and control in people’s everyday lives. Staff supported people to access the community and maintain relationships important to them. Relatives praised the service for enabling people to remain at home and maintain autonomy wherever possible. A relative told us, “[Person] always chooses what they want to eat and do generally when carers are here.”

The provider always responded promptly to people’s immediate needs and concerns. Feedback confirmed that urgent situations, such as illness or environmental risks, were managed efficiently, and staff felt confident escalating concerns. People and relatives said communication was effective and they could contact the office or on-call managers at any time. A relative told us, “They (staff) are very quick to reply.”

The provider supported workforce wellbeing and enabled staff to deliver high-quality care. Staff had access to an Employee Assistance Programme as well as training and development opportunities, such as NVQ qualifications. Staff described a positive, supportive culture where managers were approachable and flexible. A staff member said, “I have had regular supervisions and appraisals, I definitely feel supported within my role both by on-call supervisors and the registered managers.”