- Homecare service
DK Home Support
Assessment report published 20 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 4 to 16 December 2025. DK Home Support is a care at home service registered to provide personal care to adults of all ages, including people living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The overall rating remains good. People continued to receive safe, effective, compassionate, and well-led care. Staff understood their responsibilities and followed clear policies to protect people from harm. Safeguarding was prioritised, and people told us they felt safe. Staff managed medicines in line with national guidance and consistently applied infection prevention and control measures.
Care was person-centred and tailored to individual needs. People and relatives described staff as kind, respectful, and responsive. They said carers supported independence and choice, enabling people to remain at home and maintain their routines. Feedback confirmed urgent needs were addressed promptly and communication was effective.
Leadership and governance remained strong. Managers promoted an open and inclusive culture, supported staff wellbeing, and ensured continuous learning and improvement. Quality assurance systems were robust, and digital tools were used to monitor care delivery and prevent missed visits.
People's experience of this service
People and their relatives were consistently positive about the care and support they received. They told us they felt safe and reassured when carers visited, describing staff as “kind,” “friendly,” and “lovely.” Continuity of care was highly valued, with familiar carers helping people feel comfortable and reducing anxiety. Relatives said this was particularly important for people living with dementia, and they appreciated that new carers were introduced before providing care.
People said carers arrived on time, stayed for the allocated period, and explained what they were doing, especially when using equipment such as hoists or bath seats. They felt confident carers had the skills and knowledge to meet their needs and manage any incidents.
People told us their quality of life had improved since receiving care. Carers encouraged choice and involvement in daily routines, including meals and personal care. People were asked for consent before care was given, and relatives confirmed care plans were discussed and updated when needs changed. One person said, “Carers ask me what I want and they do what I want. I am satisfied.”
People and relatives described carers as compassionate and respectful, ensuring privacy and dignity during personal care. People felt listened to, respected, and supported by staff who were skilled, caring, and responsive to their needs. Communication with the office was described as good, and people felt confident raising concerns. People said they would recommend the service to others.