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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 16 May 2019

About the service: Vida London is a domiciliary care agency. Staff provide support with personal care to people living in their own houses and flats in the community. The provision of personal care is regulated by the Care Quality Commission.

Not everyone using Vida London receives this regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were approximately 20 people using the service.

People’s experience of using this service:

People told us they were well treated by the staff and felt safe with them. Staff understood their responsibilities to keep people safe from potential abuse, bullying or discrimination. Staff knew what to look out for that might indicate a person was being abused.

Risks had been identified, with the input from the person where possible and were recorded in people’s care plans. Ways to reduce these risks had been explored and were being followed appropriately.

Staff treated people as unique individuals who had different likes, dislikes, needs and preferences. Staff and management made sure no one was disadvantaged because of their age, gender, sexual orientation, disability or culture. Staff understood the importance of upholding and respecting people’s diversity. Staff challenged discriminatory practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff understood the way people expressed their views and the service made sure no one was disadvantaged because of the different ways people communicated.

Everyone had an individual plan of care which was reviewed on a regular basis.

All staff had clear roles and responsibilities and understood the values of the service.

Staff had been trained in the management of medicines and suitable policies and systems were in place. People told us they were satisfied with the support they received to manage their medicines where this was part of their care package.

Staff were positive about working for Vida London and told us they appreciated the support, encouragement and challenge they received from the management.

Both people who used the service and the staff who supported them had regular opportunities to comment on service provision and made suggestions regarding quality improvements. Staff told us that the management listened to them and acted on their suggestions and wishes.

People were supported to raise any concerns or complaints if they were unhappy with their care. People knew how to make a complaint although some people remained hesitant to do this.

The management team worked in partnership with other organisations to support care provision, service development and joined-up care.

Rating at last inspection: At the last inspection this service was rated ‘Requires improvement’ (report published on 17 March 2018). We identified a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. This breach was in relation to supporting staff. At this inspection we found that the registered provider had complied with these breaches.

Why we inspected: This was a planned inspection based on the rating at the last inspection. As a result of this inspection the rating is now ‘Good’.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated ‘Good’. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 16 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 16 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 16 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 16 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 16 May 2019

The service was well-led.

Details are in our Well-led findings below.