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Digital Home Visits -TCB - Greenwich Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 29 May 2021

About the service

Vida London is a domiciliary care service, providing personal care to people living in London.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of the site visit, eight people were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People’s medicines were not always being managed safely. The systems in place to assess the risks to people’s safety were inconsistent, and ways to mitigate risks were not always clear.

Staff recruitment procedures were not always fully robust. Not all staff had undergone all the relevant pre-employment checks as part of their recruitment.

The management of safety, risk were not always effective.

People trusted the staff and felt safe with them. Staff understood the procedures they needed to follow if they suspected abuse.

Staff understood their roles and responsibilities in relation to preventing and controlling infections.

The registered manager gave us examples of where they had learned lessons from past experiences and how this had improved the service overall.

People using the service were positive about the quality of care they received, and systems were in place to monitor and review the quality of people’s care provision.

People who used the service, their relatives and staff thought highly of the newly registered manager and the positive impact they were having at the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good. (Report published on 16 May 2019).

Why we inspected

We had concerns about the management of medicines and risk which arose from a recent inspection of a service run by the same provider. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

We have found evidence that the provider needs to make improvements.

We have identified two breaches in relation to safe care and treatment and governance of the service at this inspection. We have also made a recommendation regarding staff recruitment.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 29 May 2021

The service was not always safe.

Details are in our safe findings below.



Updated 29 May 2021



Updated 29 May 2021



Updated 29 May 2021


Requires improvement

Updated 29 May 2021

The service was not always well-led.

Details are in our well-led findings below.