Archived: Peninsula Ultrasound

We were able to speak with the registered manager (who still works as a sonographer), one sonographer and the administrator and some people who had used the service.

We saw people were given information about the procedure. One person told us they felt involved in the process and was able to ask questions.

We saw that equipment used was serviced regularly meaning it was providing accurate results. We were told there was an equipment replacement programme ensuring people had access to the most up to date equipment.

The duty rota was organised to ensure all clinics were appropriately staffed at all times.

People who used the service were protected against the risks of unsafe or inappropriate care and treatment as records were updated and stored securely in order to protect people's confidentiality.

We visited the registered office in Truro, where some ultrasound clinics also took place. We were able to speak with one sonographer, a clinical assistant and some people who had used the service.

There was evidence of close working amongst healthcare professionals to ensure patients' needs had been met and risks identified prior to ultrasound scans being undertaken. Talking to the registered manager and director we were assured they knew about recognising and reporting possible adult abuse.

We were told how the sonographer's skills had been kept updated. We saw staff training records and were told staff had received yearly appraisals.

There were customer surveys in place to capture patients' experiences of the service and the care and treatment they had received.