8 May 2013
During a routine inspection
One person said the care provided 'a conducive environment to me getting well again'. Another person said that 'I have full confidence in the skill and abilities of all the staff working here'.
People we spoke with told us that they were involved in planning for their care and treatment. They said that on arriving they had an initial assessment where they were able to discuss and plan what they wanted to achieve during their stay.
We saw procedures in place to support people to maintain responsibility for their medication whilst staying at Flint House.
There were enough qualified, skilled and experienced staff to meet people's needs. People who used the service told us that they had every confidence in the staff and that they genuinely cared.
We saw that there were effective systems in place to evaluate care and treatment.