The Care Quality Commission

Archived: Desired Care 4 U Limited

102 Waterloo Road, Smethwick, West Midlands, B66 4JN (0121) 448 5375

Provided and run by:
Desired Care 4 U Limited

All Inspections

5, 10 September 2013

During a routine inspection

On the day of our visit we spoke with the manager and the care coordinator. Following our visit we spoke with seven people using the service, and seven staff on the telephone. People told us that their needs were being met. One person told us, "The staff do it with a smile, very pleasant staff nice and cheerful'. Another person told us, 'I have no worries with the service'.

We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. All staff spoken with told us they had the information they needed to care for people safely.

Staffs were clear about the action to take should they have any concerns about people using the service and confirmed they had received safeguarding training. This meant staff would take the appropriate action to ensure people were safe.

There were systems in place to monitor the service provided and ensure people's views were taken into account about the service provided.

Systems were in place to investigate and respond to complaints but people's views were not sought to ensure people were satisfied with the outcome. One person told us 'There are too many different care staff coming, no continuity I have told the manager but I feel I was not listened too'.