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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 December 2019

About the service

Sunshine Care is a domiciliary care agency. It provides live-in support and personal care to people living in their own homes in the community. Staff live in the person's home, generally for a four-week period and then have two weeks off while a second staff member lives-in with the person. Staff have a mandatory break each day and family or another carer cover this period, if required. The service provided care and support to older adults. The service covers the areas of Cornwall, Devon, Somerset and Hampshire.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the agency supported 25 people.

People’s experience of using this service and what we found

People told us staff were kind and caring, respected their privacy and dignity and promoted their independence.

Risks associated with people’s care were detailed in their care plans so staff knew how to support them safely.

People told us they felt safe with staff living in their homes. Staff were knowledgeable about what action to take if they suspected someone was being abused, mistreated or neglected. Staff had been recruited safely. There were effective systems in place to obtain feedback from people and their families about the quality of care and support they were receiving.

People had their needs fully assessed when they started to use the service, and a care plan could be created, so care and support could be provided in a personalised way. People’s care plans were reviewed as their health and social care needs changed. People received their medicines safely and had robust records in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the service was well managed. New governance systems had been introduced to help highlight when improvements were required.

More information is in Detailed Findings below.

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 07 December 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 December 2019

The service was well-led.

Details are in our well-Led findings below.