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Corby Enterprise Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 27 November 2018

This inspection took place on 9,10 and 12 October 2018 and was announced. It was the first inspection since the provider registered on 2 November 2017.

Corby Enterprise Centre is a domiciliary care agency providing personal care and treatment of disorder, disease and injury. It is registered to provide a service to children, younger adults, older people, people with learning disabilities or autistic spectrum disorder, people with a physical disability, people with a sensory impairment, people with mental health needs and people living with dementia.

CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection it was confirmed that six people using the service received 'personal care’.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was fully aware of their legal responsibilities and was committed to providing excellent leadership and support to staff.

People received care and support from a staff team that were inspired and had a positive sense of direction and strong leadership to give people an enhanced quality of life. The vision and values of the provider in providing high quality person centred care was central to the ethos of the service. People’s care was centred around them as individuals and they were fully engaged in making decisions about their care. Without exception staff and the management team actively supported people’s independence and meeting their hopes and dreams. Assessments and care plans considered people's values, beliefs, hobbies and interests along with their goals and aspirations for the future.

Without exception people and their relatives confirmed that staff respected people's individuality and enabled them to express their wishes and make choices for themselves about all aspects of their lives. The management team and staff understood the importance of working in accordance with the principles of the Mental Capacity Act, 2005 (MCA). The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The Act requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible.

People were treated with kindness, compassion, dignity and respect. Their rights to privacy and freedom of choice were fully upheld. The provider was committed to ensuring they had the right staff with the right approach and understanding to meet people's individual needs. People and their relatives told us that staff and the management team often went the extra mile to ensure that people had happy and fulfilled lives. The provider was committed to overcoming barriers to meet people’s hopes and dreams and actively supported and advocated for people to enable them to achieve these.

People were supported by staff to engage in activities of their choosing. The provider built relationships with services within people’s local community to enhance people’s care experience.

The provider considered innovative ways of supporting people to communicate their needs and actively researched other methods of assistive technology that would enhance people’s quality of life.

People and their relatives were central to team meetings, reviewing care plans and risk assessments. People were actively involved in the recruitment p

Inspection areas

Safe

Good

Updated 27 November 2018

The service was safe.

People felt safe with the staff providing their care.

People were protected from the risk of infection and received their medicines safely and on time.

People were supported by staff that had been recruited safely and were trained in safeguarding.

Accidents and incidents were responded to appropriately and lessons were learnt to mitigate the risks of further incidents.

Effective

Good

Updated 27 November 2018

The service was effective.

People received care from staff who had the necessary skills and training to meet their individual needs.

People received support to receive adequate nutrition.

People were supported to access health services to promote and maintain their health and well-being.

People were encouraged to express their wishes and make choices for themselves.

Caring

Good

Updated 27 November 2018

The service was caring.

The manager and staff were committed to a strong person-centred culture.

People had positive relationships with staff that were based on respect and shared interests.

People and their relatives felt staff often went the extra mile to provide compassionate and enabling care.

Responsive

Outstanding

Updated 27 November 2018

The service was exceptionally responsive.

People had full choice and control over all aspects of their care. They were fully engaged in regular reviews of their care plans and risk assessments to ensure they reflected people's needs and preferences.

People were fully supported to remain part of their local community, follow their interests and take part in social activities.

Staff and the management team often went the extra mile to enable people to live happy and fulfilled lives. The provider actively encouraged innovative ways of working.

Arrangements were in place to deal with people's concerns and complaints which were used as positive learning to improve the service. The provider sought regular feedback from people to make changes to the service that would enhance people�s caring experience.

Well-led

Good

Updated 27 November 2018

The service was good.

The vision and values were imaginative, innovative and ensured that people were at the heart of the service.

The culture of the service was focussed upon providing consistently personalised care to people; this culture was understood and demonstrated by all the staff.

The provider had robust systems and processes in place to monitor the quality of the service.