• Doctor
  • GP practice

New Bank Health Centre

Overall: Good read more about inspection ratings

339 Stockport Road, Manchester, Greater Manchester, M12 4JE (0161) 277 5600

Provided and run by:
Better Health MCR Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 6 August 2018

New Bank Health Centre is located at 339 Stockport Road, Longsight, Manchester, M12 4JE.

The practice is one of three locations under the registration of The Robert Darbishire Practice Limited. The Robert Darbishire Practice Limited is a not for profit limited company. As part of this inspection of New Bank Health Centre we also visited the main organisation’s headquarters at The Robert Darbishire Practice, Rusholme Health Centre, Walmer Street, Manchester, M14 5NP to review centrally held administration records.

New Bank Health Centre is part of the NHS Manchester Clinical Commissioning Group (CCG) and provides services under an Alternative Provider Medical Services contract with NHS England. It has 5887 patients on its register. The practice website address is https://www.newbank.nhs.uk/

The surgery is provided from a large purpose built health care centre and is located in a busy residential and commercial area. The practice provides consultation and treatment rooms on the ground floor and provides good access for those with mobility problems. Upon taking over the practice in October 2017 a programme of redecoration and refurbishment was implemented. The practice has some car parking available close by.

The Robert Darbishire Practice Limited has a board of directors who have overall oversight and management for the GP practice provided at New Bank Health Centre. The practice employs two salaried GPs, one practice nurse, one health care assistant, one office manager and a number of administrative and reception staff. An advanced nurse practitioner will soon be working at the practice and recruitment was underway for another GP. Business and clinical oversight and support is provided by the organisation’s management team.

The practice telephone lines are open Mondays to Fridays from 8am to 6.30pm and the practice offers morning and afternoon surgeries. Extended hours are available on Saturday mornings for pre-booked appointments. The practice can also offer patients a same day appointment at one of Primary Care Manchester's hub sites. These are local surgeries who offer extra appointments seven days a week for those patients who have an urgent need to see a doctor on the day. They also offer weekend appointments if preferred.

Information published by Public Health England rates the level of deprivation within the practice population group as two on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.

The practice has a higher number of patients under the age of 18 years, 27% compared with the CCG average of 24% and England average of 21%. Conversely, there is a lower number of patients over the age of 65 years (2%) compared with the CCG average (10%). The largest age group of patients registered at the practice are between 15 and 44 years.

The practice has 51.3% of its population with a long-standing health condition, which reflects CCG and England averages of 53% and 53.7% respectively. Unemployment at 14.7% is higher than the local average of 8.8% and national average of 5%.

The practice provides family planning, surgical procedures, maternity and midwifery services, treatment of disease, disorder or injury and diagnostic and screening procedures as their regulated activities.

Overall inspection

Good

Updated 6 August 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at New Bank Health Centre on 19 June 2018. The GP provider, The Robert Darbishire Practice Limited took over this practice in October 2017 and the registration of the service with the CQC was completed in December 2017.

This inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

  • The provider upon taking over the practice in October 2017 identified several areas requiring immediate improvement. This included systems to ensure patients received safe, appropriate care quickly and improvements in the health and safety of the premises and equipment. The provider implemented a comprehensive plan to improve and develop the practice and service delivery.
  • This inspection identified many areas where changes had been implemented and the plan was ongoing to ensure the implementation of improvements.
  • The practice now had clear systems to manage patients’ care, and systems of call and recall were established and fail-safe monitoring implemented to ensure patients received the right care quickly.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety. A ‘Red Flag’ policy was accessible to all staff from their desktop computer whereby specific health care symptoms were triggers for staff to take immediate action.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • There was an history of negative feedback from patients. The practice was trying to address this by providing a stable well trained staff team and plans were in place to change the telephone system to improve access.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Implement the planned upgrade to the telephone system to improve patient telephone access.
  • Continue to identify and support patients who are also carers.
  • Establish methods of formal patient feedback including developing a patient participation group.
  • Continue to implement the strategy to improve achievement in cervical cytology.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.