• Doctor
  • GP practice

Featherstone Road Health Centre

Overall: Good read more about inspection ratings

Hartington Road, Southall, Middlesex, UB2 5BQ

Provided and run by:
Woodbridge Medical Centre

Latest inspection summary

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Background to this inspection

Updated 18 December 2018

Featherstone Road Health Centre is located at Hartington Road, Southall, UB2 5BQ. The practice is part of NHS Ealing Clinical Commissioning Group (CCG) and the Ealing GP federation. The practice shares the health centre with local NHS community services which it leases from NHS property services. The practice provides medical services through a Alternative Provider Medical Services (APMS) contract to approximately 7,300 registered patients. The practice serves a multicultural population group with the majority of patients of Indian and Pakistan origin. The practice is located in a challenging area of deprivation with a high prevalence of diabetes and all its complications.

Staff consist of three GP partners, five regular locum GPs, advanced nurse practitioner, three practice nurses, health care assistant, practice manager, clinical pharmacist and a small team of reception/admin staff. There is a good mix of male and female GPs offering 27 GP sessions per week and there are over 12 nurse sessions per week.

The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic & screening procedures, family planning, treatment of disease, disorder or injury, surgical procedures and maternity & midwifery services.

The practice provides a wide range of services including all of the local out of hospital services. These services include anticoagulant monitoring, childhood immunisations, chronic obstructive pulmonary disorder (COPD) clinics with spirometry, nurse led dressing clinics, learning disability health checks, minor surgery, electrocardiogram (ECG), chronic disease management, phlebotomy and 24 hour ambulatory blood pressure monitoring.

Overall inspection

Good

Updated 18 December 2018

This practice is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Featherstone Road Health Centre on 13 November 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Take action to ensure prescriptions (pads and computer prescription paper) are stored securely and monitored.
  • Continue to monitor and explore ways to increase patient satisfaction and uptake of childhood immunisations.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.