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Home Angels Healthcare Services Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2019

About the service

Home Angels Healthcare Services Ltd is a domiciliary care agency providing personal care to 29 older people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider did not have a registered manager in place. The previous registered manager left the service in February 2019. The service was currently being overseen by the nominated individual, who was appointed by the provider as main point of contact with CQC.

The service had recently undergone a change of ownership. People and staff fed back positively about the changes which had been made. There had been initial improvements made around care planning, staff training and safe staff recruitment.

People told us they were happy with the care they received. They said the service was reliable and safe. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was an open culture at the service and systems were in place to promote ongoing improvement. The provider used technology to help monitor the quality and safety of the service, including an electronic rota management system.

People were treated with dignity and respect, which promoted their independence.

People were safeguarded against the risks of suffering abuse and avoidable harm. Risks associated with people’s care were assessed and effectively reduced. There were robust plans in place to reduce risks associated with emergencies, such as severe weather.

People’s care plans detailed the support they required in key areas such as nutrition, medicines and healthcare.

Care plans were developed and reviewed in partnership with people. When people’s needs changed, their care plans were reviewed, and the provider sought appropriate input from external health and social care professionals to help ensure people’s needs were met.

There were enough suitable staff in place to meet people’s needs. Senior staff were available to cover care calls when required. Staff were enthusiastic about their jobs and understood people’s needs and preferences. Staff received appropriate training and ongoing support in their role.

There were systems in place to deal appropriately with complaints and feedback and people gave us positive feedback about how the provider communicated with them about changes and updates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 10 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 19 November 2019

The service was well-led.

Details are in our well-led findings below.