• Care Home
  • Care home

Dalvey House

Overall: Good

35 Belle Vue Road, Southbourne, Bournemouth, Dorset, BH6 3DD (01202) 423050

Provided and run by:
TAM Carehomes Ltd

The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 23 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert by experience had knowledge of dementia care and older people.

The service type:

Dalvey House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during the inspection. The home accommodates up to 19 people and is split across two floors. Access to all floors was by lift and stairlift.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced and took place on 9 and 10 May 2019.

What we did:

Before the inspection we reviewed all the information we held about the service. This included notifications the home had sent us. A notification is the means by which providers tell us important information that affects the running of the service and the care people receive. We used the information the provider sent us in the Provider Information Return. This is information we require providers to send us when requested to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with 14 people who used the service, to ask about their experience of the care provided and seven visiting relatives. We spoke with the registered manager, senior health care assistant, three health care assistants and the chef. We also met and received feedback from health care professionals who work with the service.

We reviewed a range of records which included: six people’s care files, four Medicine Administration Records (MAR), policies, risk assessments, health and safety records, consent to care and quality audits. We looked at three staff files, the recruitment process, complaints, training and supervision records.

We walked around the building and observed care practice and interactions between staff and people who live there. We used the Short Observational Framework for Inspection (SOFI) at meal times. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Overall inspection


Updated 23 May 2019

About the service:

Dalvey House is a small residential care home, providing accommodation for up to 19 people, some of whom are living with dementia and who may require support with their personal care. There were 16 people living at the home during our inspection. It has a communal lounge, dining room and garden.

People’s experience of using this service:

People told us they felt safe living at Dalvey House. The staff demonstrated a good understanding of how to meet people’s individual needs. People’s outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.

People were supported to maintain contact with those important to them including friends, family and their community. Staff understood the importance of these contacts for people’s health and well-being. Staff knew people well and what made them individuals.

The management of the service were respected. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work and flexibility.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.

Rating at last inspection:

At the last comprehensive inspection, the service was rated as requires improvement overall (26 June 2018). We found shortfalls in staffing, recruitment and care planning. At this inspection we found that the shortfalls had been addressed and the rating had improved.

Why we inspected:

This inspection was scheduled and based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk