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Inspection Summary

Overall summary & rating


Updated 23 May 2019

About the service:

Dalvey House is a small residential care home, providing accommodation for up to 19 people, some of whom are living with dementia and who may require support with their personal care. There were 16 people living at the home during our inspection. It has a communal lounge, dining room and garden.

People’s experience of using this service:

People told us they felt safe living at Dalvey House. The staff demonstrated a good understanding of how to meet people’s individual needs. People’s outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.

People were supported to maintain contact with those important to them including friends, family and their community. Staff understood the importance of these contacts for people’s health and well-being. Staff knew people well and what made them individuals.

The management of the service were respected. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work and flexibility.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.

Rating at last inspection:

At the last comprehensive inspection, the service was rated as requires improvement overall (26 June 2018). We found shortfalls in staffing, recruitment and care planning. At this inspection we found that the shortfalls had been addressed and the rating had improved.

Why we inspected:

This inspection was scheduled and based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 23 May 2019

The service was safe

Details are in our Safe findings below.



Updated 23 May 2019

The service was effective

Details are in our Effective findings below.



Updated 23 May 2019

The service was caring

Details are in our Caring findings below.



Updated 23 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 23 May 2019

The service was well-led

Details are in our Well-Led findings below.