We carried out a review of the data available to us about Nurseplus UK - Gosport on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nurseplus UK - Gosport, you can give feedback on this service.
• People were being supported safely. There were sufficient numbers of staff employed. However, we received feedback that people were not always supported by consistent staff members and that this had a negative impact on their care.
• Risks to people were assessed and documented in care plans. Staff were well supported through supervision and training arrangements.
• People were supported with respectful and compassionate care.
• A complaints procedure was in place: however, the provider had not consistently responded to complaints in a timely manner. Action was being taken to address this and learn lessons from complaints received.
• End of life care was being provided. However, the provider had failed to address people’s preferences about how they wished to receive end of life care. We have made a recommendation about end of life care planning in the full report.
• Some records were incomplete and lacked detail. The registered manager had identified some of the issues we found during the inspection and work had already begun to make improvements.
• The service met characteristics of Good in most areas.
• Further information is in the full report.
Rating at last inspection: This was the first inspection of this service since it registered with the Commission in October 2017.
About the service: Nurseplus UK is a domiciliary care agency that was providing personal care to 174 people at the time of the inspection.
Why we inspected: This was a scheduled inspection planned to check that the service was providing quality care that was safe, effective, caring, responsive to people’s needs and well-led.
Follow up: There is no required follow up to this inspection. However, we will continue to monitor the service and will inspect the service again based on the information we receive.