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Ingersley Court Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 21 February 2020

About the service

Ingersley Court Residential Care Home is registered to provide accommodation and personal care for up to 46 people. At the time of the inspection 28 people were using the service.

People’s experience of using this service and what we found

People living at Ingersley Court Residential Care Home told us they felt safe. Their comments included; “It [the home] has exceeded all my expectations for care, safety and maintaining dignity” and “Very nice, I enjoy living here, I feel safe.” Safeguarding systems, policies and procedures ensured people were safe and protected from abuse. Risks to people’s health safety and welfare were identified and managed safely with the involvement of the person or their representatives. Safe recruitment procedures were followed. Medicines were safely managed, and systems were in place for reporting accidents and incidents and learning from them.

People’s care, treatment and support achieved good outcomes and promoted a good quality of life. People told us they were involved in discussions about their care and their outcomes were good. Comments included: “The staff and the care are marvellous they do things the way I want them to be done” and “It [the home] is very good, all my needs met.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well, and their privacy, dignity and independence was promoted and respected. People and family members were given opportunities to openly express their views and opinions and they felt listened to. Their comments included: “Very good standard of care, very caring, smashing all round." “Yes, they are no problems, yes always treated with respect” and “Staff are marvellous never been kept waiting for anything”.

The atmosphere in the home was warm and welcoming. Staff had developed good relationships with people. Care plans were personalised and reflected people’s individual needs, their history and preferences. People told us staff knew them well and provided them with the right care and support.

The registered manager was clear about their role and responsibilities and they promoted a positive and person-centred culture. Staff worked well together as a team, and there was good partnership working with others to meet people's needs. Staff morale was good, and staff felt well supported. Effective systems were in place for checking on the quality and safety of the service and making improvements where needed. However, we found examples where two audits had not been completed effectively. No one was in any way harmed by this and managers acted effectively to make sure people were safe and protected from harm.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was requires improvement (published 29 December 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 February 2020

The service was safe.

Details are in our safe findings below.



Updated 21 February 2020

The service was effective.

Details are in our effective findings below.



Updated 21 February 2020

The service was caring.

Details are in our caring findings below.



Updated 21 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 21 February 2020

The service was safe

Details are in our well led findings below.