Hourigan House Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives spoke positively about the care provided and the staff who supported them. A relative stated, “I’m completely happy. [Relative] is well looked after in a very friendly, caring environment.” One person told us, “Everyone is very helpful and they make me feel cared for.” Another person added, “They [staff] are kind, nothing is too much for them. I only have to ask for something, and they get it for me.”

People were treated with dignity and respect. Staff explained the ways in which they ensured this was done. Comments included, “Make sure you ask people first if it’s okay to carry out whatever task you are going to do. When doing personal care, cover them with a towel” and “Make sure they are comfortable, doors and windows are closed, and when washing people, I do top half first ensuring bottom is covered, then vice versa.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s feedback supported this. One person told us, “They encourage me to do a lot for myself, but they are always on hand to help if I need it.” Relatives also provided positive feedback, one stated, “The staff are very kind. The girls who give care here in the lounge all day, do a fantastic job. They appear to really enjoy what they are doing. They listen to [relative] and they chat about his past.” Another told us, “I would say the home provides good care. The carers are sympathetic to [relatives] needs.”

Care plans explained people’s needs and how they wanted staff to meet these. This included support with personal hygiene. People were happy with the support they received, telling us they made choices about their care. One said, “I can have a bath or a shower whenever I want, I just have to ask.” Another stated, “If I want a bath or a shower; I only have to ask. The staff are very good at helping me.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People confirmed they were offered choice and were able to make decisions about their care. One person told us, “I can make my own choices. I choose what to wear and I can do activities if I want to.” Another person stated, “This is my home now, so I make all my own choices, and they let me do what I wish.”

People were also encouraged to maintain their independence, with staff letting people complete as much for themselves as they could. One person told us, “I try to do things, but they help when I can’t cope.” Another stated, “Everyone is encouraged to do things, for themselves. For example, I feed myself.”

The home had a full activity schedule, with the activity coordinator planning activities every day for people. People stated they enjoyed the activities, as well as the special celebration events. On the first day of the assessment, several people went out for the morning to a local retail outlet housed in an old mill, whilst those remaining at the home, took part in armchair exercises. The activities programme was varied and included, bingo, board games, gardening, flower arranging, target games, exercising and one to one visits in bedrooms.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.