- Care home
Hourigan House Residential Care Home
Assessment report published 11 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 21 January to 02 February 2026. Hourigan House is a purpose built two storey residential care home, which can accommodate up to 40 people. The home is registered to support older people, younger adults and people living with dementia. At the time of the assessment, 38 people were living there.
People received safe care from staff who knew them well. Enough staff were deployed to meet needs and keep people safe. Training and supervision was provided to ensure staff had the skills and support to carry out their roles safely and effectively. The home was clean, with effective infection control processes in place. Safety checks of the environment and equipment had been completed consistently. Medicines were managed safely and administered in line with guidance.
Assessments were completed prior to people’s admission, to ensure the home was suitable and could meet their needs. People were supported to stay well, with ongoing access to a range of medical professionals. The provider sought people’s consent and ensured they adhered to the Mental Capacity Act, when making decisions for people who lacked capacity. People’s nutritional and hydration needs were met, with modified diets provided in line with professional guidance. Monitoring of care was completed consistently.
People spoke positively about the care provided and the staff who supported them. People said they were offered choice, encouraged to do things for themselves and were treated with dignity. Overall, people and relatives were complimentary about activity provision, with those who regularly took part enjoying what was offered.
People’s care records were detailed and explained how they wanted to be supported. People’s views were sought through regular meetings. However, more work was needed to ensure people received ongoing feedback on any changes made based on their views and suggestions. People received kind and compassionate end of life care, from staff who had been trained and were supported by other professionals, such as district nurses and the local hospice.
People, relatives and staff told us the home was well run, and they would happily recommend it. The home had a clear management structure, who were reported to be approachable and always available. A range of audits and monitoring processes were used to identify issues and drive improvements. The provider worked well with external professionals and had made a number of links with local schools and community groups, who visited and took part in activities with people.
People's experience of this service
People and relatives spoke positively about the home and care provided. People told us they felt safe and well cared for. One person told us, “I am safe, I am well looked after, I’m content.” A relative stated “I do feel [relative] is safe; I have told the staff and the manager, the home and the care provided cannot be faulted.”
People and relatives reported no concerns with staffing levels, and stated staff responded timely when requests for help were made. Comments included, “I have two call bells, one is for an emergency, and one is to use if I just want a bit of help. They do get to me quickly if I use it” and “When I’ve used the buzzer they have responded quite quickly.”
People were supported to stay well and had access to a range of medical professionals, including weekly GP input. People told us they were confident any concerns would be escalated to the correct medical professional.
People received enough to eat and drink and overall, stated they were happy with the meals provided. One person told us, “I think it is quite good. There is always a choice, if you don’t want the main meal, you can get sandwiches instead. I get plenty to eat and there are drinks and snacks provided all day.”
People were treated with dignity and respect and encouraged to maintain their independence. Staff were described as kind, caring and helpful. Comments included, “I really can’t fault the carers, they do such a good job, and they are very patient” and “The staff are kind and caring. They can’t do enough for Mum. I watch carers with other residents, and they treat them all in a lovely manner.”
The people and relatives we spoke with all stated they would recommend the home to others. One said, “I would recommend the home and I have done. I have told people the home is a bit dated and needs a bit of doing up, but the care is marvellous and that is the most important thing.”