Sheepcot Medical Centre

During an assessment under our new approach

Date of Assessment: 16 December 2024 to 17 December 2024. Sheepcot Medical Centre is a GP practice and delivers service to 10,747 people under a contract held with NHS England. The National General Practice Profiles states of the people registered, 74% are White, 15% are Asian, 5.7% are Black, 4% are mixed and 2% are another ethnicity. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the eighth decile (8 out of 10). The lower the decile, the more deprived the practice population is relative to others. Where relevant, further commentary is provided in the quality statements section of this report. Our assessment found the service did not always have a good learning culture and people could not always raise concerns. Managers investigated incidents, although processes for monitoring incidents were not always effective. People were not always protected and kept safe. Staff understood risk, however, processes for managing risk required strengthening. The facilities and equipment did not always meet the needs of people, and infection prevention and control processes were not effective. There were enough staff with the right skills, qualifications, and experience, however, managers did not ensure staff received training and regular appraisals to maintain high-quality care. Medicines monitoring was not always effective and stronger governance processes were required for safe care. We are placing this service in special measures for 6 months. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

See full summary of report See shortened summary of report