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Inspection Summary


Overall summary & rating

Good

Updated 30 May 2019

About the service: Shottendane Nursing Home supports up to 38 people who have nursing needs and require end of life care. At the time of the inspection there were 34 people at the service. Shottendane Nursing Home is a large building with care being provided over three floors and sitting in large grounds. Each floor has its own lounge and dining area.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People and their loved ones told us they were supported by committed and compassionate staff. One person said, “I have loved every minute of being here, the staff are so lovely.”

The visions and values of the service put people at the centre of their care and this was shared by all staff.

People were supported by staff who understood how to keep them safe and how to report any concerns. People and their loved ones were involved in planning their care.

End of life care was individualised and based on people’s preferences. People were encouraged and supported to stay well and independent for as long as possible. Staff worked closely with health professionals to manage people’s health conditions.

People told us the food was good and that they had plenty of choice. All staff knew people well including those who worked in the kitchen or laundry. There were affectionate and humorous interactions throughout the inspection.

The registered manager was approachable and open. People, relatives and loved ones told us they could go to them at any time and that concerns would be resolved. There was a culture of learning from concerns or issues which involved all staff.

Rating at last inspection: The service was rated Good at the last inspection, published in October 2016. At this inspection the service remained Good.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service.

Inspection areas

Safe

Good

Updated 30 May 2019

The service remains safe

Effective

Good

Updated 30 May 2019

The service remains effective

Caring

Good

Updated 30 May 2019

The service remains caring

Responsive

Good

Updated 30 May 2019

The service remains responsive

Well-led

Good

Updated 30 May 2019

The service remains well-led