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Shottendane Nursing Home Good

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Inspection report

Date of Inspection: 22 March 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF | 92.59 KB

Overview

Inspection carried out on 22 March 2013

During a routine inspection

During our visit we saw that staff treated people with dignity and respect. Staff were seen to knock on doors before entering people's rooms and provided assistance in a kind and discreet manner. People that we spoke with were very positive about the home and staff team and comments included, “I get every attention, staff very good," another said "staff come in and chat and know what I need, if I need anything else I only need to ask."

There was a relaxed and comfortable atmosphere within the home and the staff we spoke to understood how to support people, assisted them to make choices and to remain as independent as possible. A member of staff told us "we encourage people to do as much as possible for themself even if it's only to wash and dry their face."

In order to protect people who used the service, we saw that the home carried out a rigorous staff recruitment process. Staff were knowledgeable about people's needs and preferences and were observed to treat people as individuals and delivered care in a personalised way.

There were processes in place to monitor the quality of service being provided and we saw that people were involved through questionnaires, regular reviews of their care and one to one discussions.

Relatives we spoke to told us they were very happy with the standard of care. One person told us "staff do anything you ask them to, very respectful." Another told us "staff always talk to them about their care needs and explained the treatment."