Bristol PET-CT Centre

This service had not been previously inspected. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. Staff knew how to report patient safety incidents.
• Staff provided good care and treatment and gave patients enough to eat and drink. Managers monitored the effectiveness of the service. Staff worked well together for the benefit of patients. Scanning services were available five days a week. Audits were comprehensive, meaningful and acted on.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment. Staff went above and beyond to make adjustments to help meet the needs of individual patients.
• Leaders had the skills and abilities to run the service and were visible and approachable. They supported staff to develop their skills and take on more senior roles. The service had a vision for what it wanted to achieve. Staff at all levels were clear about their roles and accountabilities. Risks were recorded effectively and monitored. Governance systems worked well.

However:

• The service did not use the most up to date handover forms for equipment servicing and planned preventative maintenance.
• The service did not always carry out identification or pregnancy checks in line with company policy and legislation.
• Feedback forms and surveys were not available in languages and formats other than English.
• Centrally held training records did not reflect which training was optional and which was mandatory.