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Kent Carers Limited - Head Office Good

Inspection Summary


Overall summary & rating

Good

Updated 19 June 2019

About the service: This service provides personal care to people living at home. This included older people and younger adults some of whom were living with dementia, learning disabilities and physical disabilities. There were ten people receiving personal care when we inspected.

People’s experience of using this service:

People and their relatives commented. “We are happy with the safety of the service.” “We are happy staff are sufficiently trained.” “The staff are all very caring towards my relative, he is very happy with them.”

People told us they felt safe with staff. Staff had been trained to administer medicines safely. People told us that staff were caring towards them.

People’s needs were assessed. Care plans were in place. The care plans were consistently reviewed. People’s rights and their dignity and privacy were respected. The care offered was inclusive and based on policies about Equality, Diversity and Human Rights.

Staff were not routinely required to assist people with health care monitoring or preparing food and drinks because people did this themselves or lived with others who did this for them. Complaints made by people or their relatives were taken seriously and thoroughly investigated.

People told us they were listened to by the management of the service. Background checks were made on new staff. Staff were trained and supervised to maintain the standards of care. Staff were deployed in the right numbers to meet people's needs and choices.

Health and safety policies and management plans were implemented by staff to protect people from harm. Systems were in place so that incidents and accidents were investigated to reduce the risks of these happening again. Staff received guidance about infection control and protective equipment like disposable gloves to minimise the risks from the spread of infection.

People, their relatives and staff had the opportunity to share their views about the service. The service could continue to run in the event of emergencies arising so that people’s care would continue. Staff were not providing end of life care at the time of this inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Rating at last inspection: At our last inspection on 24 November 2017, (The last inspection report was published on 07 February 2018), we gave the service a ‘Requires improvement’ rating because there was no registered manager in post. At this inspection the provider was in the process of registering a manager, but they were not yet registered. Not having a registered manager in post was a limiter of the rating of the Well Led key question, therefore the 'is it well led' key question is rated as ‘Requires improvement.’ the overall rating is 'Good.'

Why we inspected:

This was a comprehensive inspection scheduled based on the previous rating.

Follow up:

We will work with the provider following this report being published to understand and monitor how they will make changes to ensure the service improves their rating to at least Good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 June 2019

The service was safe

Details are in our Safe findings below

Effective

Good

Updated 19 June 2019

The service was effective

Details are in our Effective findings below

Caring

Good

Updated 19 June 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 19 June 2019

The service was responsive

Details are in our Responsive findings below

Well-led

Requires improvement

Updated 19 June 2019

The service was not always well-led

Details are in our Well-Led findings below