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Kent Carers Limited - Head Office Good

All reports

Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 March 2014, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The service supported three people and employed three staff. We were told that the provider had been involved in the assessment and planning of care of all the people who were using the service. A record of this work had been maintained.

Staff told us that they had had regular discussions with the provider about the work of the service. Relatives of people using the service told us that the provider had kept in regular contact and had been interested in the experience of people using the service. The provider explained that they monitored the quality of care and support in this way.

We were told by relatives of people using the service and by staff that the provider had taken action to follow up or otherwise act upon feedback and comments they had made. Relatives of people using the service told us that the quality of service had been satisfactory.