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Kent Carers Limited - Head Office Good

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Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 March 2014, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke to two members of staff. Both of these people said that they felt supported by the provider. They said the provider was always available to them when they were needed. They said that they could contact the provider at any time and valued the guidance, direction and support they had received.

The provider described how they had inducted new members of staff to ensure they were prepared to carry out their duties. No record of this had been maintained. The provider did not have a written training strategy for the service or for individual members of staff. Staff told us that though they had not attended any training arranged by the provider they felt confident they would be supported to do so. Records showed us that some staff had attended a range of relevant training programs with other agencies. The provider explained that training had been discussed with staff. They said that due to individual circumstances carers had not taken up any training whilst in their employment.

The provider stated that they were in regular contact with carers and that supervision and support had been ongoing. This was a view shared by the two carers we spoke with. There was though no written record of supervision or appraisals that had taken place making it difficult for this aspect of the service to be monitored and assessed.