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Kent Carers Limited - Head Office Good

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Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 March 2014, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We spoke with three relatives of people using the service. They told us that staff had the right knowledge, skills and experience to carry out their role. One of the relatives said that care and support had been provided in a, “…very satisfactory manner”. Another told us that staff had been “…very willing to learn”, and that they had “the skills to do the job”.

Staff we spoke with were confident talking about their work. They spoke with knowledge about their role and how people were supported.

We looked at the ways the service had recruited, selected and inducted staff. The recruitment process had included the requirement for a full employment history, interview, and the necessary background checks and references. Three people had been employed. We looked at the staff recruitment records for all three members of staff.

Two out of three staff files were missing employment references. The provider explained that they had received telephone references for one of these staff and had a record of this call on file. They said that they were very happy with the information given to them with regards to conduct and reliability. They said that they had known the other member of staff on a professional basis through their prior employment. They said that they had found the person to be highly reliable and had been entirely satisfied with their conduct and suitability.

The service had a record of checks carried out by the Disclosure and Barring Service on the people it employed. Where the checks had been carried out by other providers the service had made reference to the relevant guidance. Full employment histories were missing for two members of staff. The provider explained that they had known both members of staff in a professional capacity prior to their employment with the service and had been satisfied with their conduct and suitability for the post