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Kent Carers Limited - Head Office Good

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Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 27 March 2014
Inspection Report published 27 March 2014 PDF

Overview

Inspection carried out on 3 March 2014

During a routine inspection

People using the service told us that they had been �very happy� with the care and support received. They told us carers had been consistent and reliable. They told us carers working for the service had shown the right skills and attributes to look after people well. One of the people we spoke with said that they were happy, well informed and involved and that, �hopefully things will continue like this in the future�.

We found that people�s needs had been assessed and that their care plans set out how they should be supported such that their needs were met. We found that the service had employed people who understood their responsibility to safeguard and promote the welfare and rights of people using the service.

We found the recruitment and selection of staff had been satisfactory. Relatives of people using the service described staff as "adequately experienced" and having provided a "very satisfactory" standard of care.

Staff told us they had been well supported by the provider. There was no formal supervision recorded but staff performance had been monitored. Staff told us that they had the opportunity to discuss work issues with the provider when required. We found that staff had not undertaken any training with the provider but had been encouraged to do so.

We found the provider had not maintained accurate records of the care provided; records in relation to persons employed; and records in relation to the management of the regulated activity.